ხშირად დასმული კითხვები
Before Ordering
1. Add products in cart.
2. Go to cart and press “Order”.
3. Fill the information required for ordering online (name, address, etc…)
3. Choose payment method and Press Pay.
That’s it! Easy and quick!
No, while placing an order system automatically creates an account based on information you fill. You can use that account for future orders too.
Yes, there are: TBC bank and TERABANK online installments.
No, paymenths should be placed while ordering online.
You can pay with any Visa or Mastercard or use bank transfer or online installments.
At the moment, you can use gift cards only in our branches, not the website.
Of course! Any place in Georgia is covered.
At the moment we don’t have such service.
Courier will contact you before arriving, however you can’t set specific date for delivery while ordering online.
Yes, we offer express delivery service in Tbilisi on the same day!
Products ordered before 16:00 PM will be delivered to your address on the same day.
Orders placed after 16:00 PM will be delivered by 14:00 PM the following day.
The cost of the express service is 15 GEL.
* Please note that express delivery may not be available during discount periods and does not cover the outskirts of Tbilisi. For full details, please see the link.
At the moment we don’t have local pick up service.
After Ordering
Tbilisi – your ordered products will be delivered to your location within 0–2 working days after placing the order.
In all cities of Georgia – your ordered products will be delivered to your location within 3–5 working days after placing the order.
Shipments for orders during the promotion might be delayed by extra 3-6 working days.
If the order is already being processed or has been handed over to the courier company, changes can no longer be made.
To make any changes, please contact us at the following number. (032)2 19 39 00
You may ask for return when:
• If product was damaged during transportation
• If product has factory defects
• If product differs from what was shown on website
In this cases, you should not accept the order and let courier bring it back to us.
for more information contact us (032)2 19 39 00 or create a ticket at our Helpdesk.
For invoices see page: My Orders.
